HELP AND SUPPORT
How can Ecotricity help you today?
Outages
Steps to follow when you have an outage, or find your nearest lines company to report an outage.
FAQs
Find a list of the questions asked the most.
My invoice
Confused about something on your invoice? Here's the break down, explaining everything on your invoice so you can have peace of mind.
T&Cs
Find all the fine print and extras here
FAQ's
Got a question
If you would like to submit a current meter reading for your Ecotricity account, please fill in this form.
Please fill out one of the following forms if you need to apply for a new connection to either Wellington or Electra networks.
Wellington: https://get.ecotricity.nz/new-connection-wellington
Electra: https://get.ecotricity.nz/new-connection-electra
The team will get in touch as soon as the ICP number is ready. If needed, you can contact the metering team at [email protected]
Please sign up with your new provider and provide Ecotricity with 10 working days' notice of the switch-over date. This is to ensure that the date requested can be the effective start date for your new power provider.
Once you have received your first invoice, please register on our website with your customer number and email address and you will be able to see your consumption data and invoices.
Call 0800 845 000 and the after hours team will be able to provide the correct number for your region.
Send us a message
Our bank
account details
Ecotricity Limited Partnership
38-9018-0841909-00
Please ensure you set up payments as follows:
Payer Particulars:
Account Holders Name
Payer Code:
You can use for your own description, eg, house, bach, work
Payer Reference:
Your 6 digit Ecotricity Account Number
Direct Debit information
Make life easier for yourself and install direct debit. Simply fill out the form below.
Unsure if you are on the best plan possible?
Give us a call on 0800 845 000 or check on Billy. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.