HELP AND SUPPORT

How can Ecotricity help you today?

Outages

Steps to follow when you have an outage, or find your nearest lines company to report an outage.

Check outages

FAQs

Find a list of the questions asked the most.

Check FAQs

My invoice

Confused about something on your invoice? Here's the break down, explaining everything on your invoice so you can have peace of mind.

Invoice tips

T&Cs

Find all the fine print and extras here

FAQ's

Got a question

Find an answer in our FAQs or flick us a message using our chatbot or email form
See all FAQs
How do I apply for a payment plan on my overdue bill?

If you have an overdue balance on your Ecotricity account and you would like to request a payment plan, fill in this form

I have not been billed for x months

If you have not been billed for some months, this could be due to us not receiving reads from your meter. Please email photos of your meter reads to [email protected]

Where do I find my customer/account number?

Your customer number will be on your invoices in a blue box above the total amount due. They are a 6 digit number.

How do I access the portal?

Once you have received your first invoice, please register on our website with your customer number and email address and you will be able to see your consumption data and invoices.

What are your meter upgrade fees?

We'll upgrade your meter for free. Check out our non standard prices here. 

Contact us

Call us free on
0800 845 000
Call or chat with the team:
Monday to Thursday: 8:30am – 5pm
Friday: 8:30am – 3:30pm
Email us
[email protected]
Media enquiries
[email protected]

Ready to choose Toitū climate positive certified electricity?

Join us

Send us a message

Our bank
account details

We’re proud to be the first Electricity Provider to use Kiwibank.

Ecotricity Limited Partnership

38-9018-0841909-00

Please ensure you set up payments as follows:

Payer Particulars:

Account Holders Name

Payer Code:

You can use for your own description, eg, house, bach, work

Payer Reference:

Your 6 digit Ecotricity Account Number

Direct Debit information

Make life easier for yourself and install direct debit. Simply fill out the form below.

Unsure if you are on the best plan possible?

Give us a call on 0800 845 000 or check on Billy. They are a free and independent energy price comparison site. Follow the link to make sure you're on the right plan for your needs.